OUR GUARANTEE
Our Pawsome Puppy Health Guarantee
We are committed to connecting families and individuals with breeders that are loving, attentive and compassionate. Every puppy is at the heart of our beliefs and mission of placing healthy puppies into loving homes. The health of your puppy is a big deal. It is as important to you as it is to us! While we would love to guarantee your puppy will be happy and healthy for as long as you both shall live, a number of factors not always within our control contribute to the overall health of your new family member. In addition to your love and companionship, feeding a balanced and nutritious diet, exercise and regular vet visits are measures you should take as a responsible pet owner to keep your puppy healthy.
Even though we can’t ensure your puppy will never have a health problem, we promise we have done everything possible to make sure your new puppy is healthy when he or she is welcomed into your home! This is because we work with a network of honest and reputable breeders where puppies are raised with love and compassion. Our breeders are pre-screened and hand-picked to ensure their puppies are raised with tender loving care, socialization, exercise, comfort and affection, and proper veterinarian care. In order to meet our strict standards, every puppy has undergone an extensive veterinary health check and each breeder has followed our vaccination and de-worming protocols in an effort to ensure the puppy departs the breeder healthy and happy.
What is not covered?
- Pet Insurance deductible and uncovered percentages.
- Costs of raising and owning a puppy including but not limited to regular veterinary care, flea control, heartworm medication, special diets, pet foods, vitamins, supplements, grooming, nail trims, shampoo and bathing (including medicated baths). Any fees related to the professional opinion of a veterinarian including but not limited to office visit fee, examination, medical progress exam, recheck, consultation, specialist consult, emergency exam, office call, etc unless required by state law.
- Injury or illness due to any intentional, neglectful or preventable act including but not limited to injestion of foreign objects, cruciate ligament (CL, CCL, ACL) injuries, chipped teeth, car-related injuries, bug bites, etc.
- Elective procedures, cosmetic procedures, preventive procedures including but not limited to tail docking, ear cropping, de-clawing, micro-chipping, dew claw removal, ear cleaning, teeth cleaning, etc.
- Behavioral modification, training, therapy or medications for behavioral modification including but not limited to potty training, chewing, digging, etc.
- General appearance, size, weight or other physical characteristics differing from breed standards or aesthetic preferences.
- Illness, contagious or infectious disease to exclude Parvo that is diagnosed more than seven (7) days after your puppy’s arrival.
- Hereditary or congenital disorders diagnosed after the puppy’s third birthday.
- Diseases which are not life threatening and do not adversely affect the health of the animal are not covered by this Health Guarantee.
- Diseases preventable by vaccines and prophylactic medications such as Heartworms.
- Stress related illnesses such as, but not limited to, pneumonia, diarrhea and hypoglycemia may occur in the puppy from the stress of the move or flight to the buyers home and buyer is solely responsible for any vet bills incurred as a result.
- Parvo. Buyer understands that the puppy may contract parvo from any and all public areas and if this puppy contracts parvo, the Liable Party is not responsible for any vet bills or death of puppy resulting from said disease if diagnosed after the first 72 hours upon arrival. SNAP tests to diagnose Parvo are inadmissible. An IDEXX Parvovirus 2 (CPV-2) RealPCR™ Test-Canine (2649) panel analyzed by an IDEXX laboratory is required.
- Coccidia diagnosed from a SNAP test. SNAP tests to diagnose Coccidia are inadmissible. A RealPCR™ panel analyzed by an IDEXX laboratory is required.
- Low Blood Sugar, Hypoglycemia and any and all relatable claims.
- Hiatal, Perineal, Diaphragmatic and Inguinal Hernias. Umbilical Hernias identified after the initial veterinarian examination.
- Pre-Existing Conditions. All pre-exisiting conditions disclosed prior to delivery, including relatable conditions and/or treatments. The degradation or worsening of such condition.
Comprehensive Health Guarantee
Our commitment to you does not end when your new family member comes home. In addition to your breeder’s health guarantee, we go above and beyond and provide a comprehensive Health Guarantee ensuring this transition is as stress free and enjoyable as possible for you and your family.
What is covered?
Should a health issue arise after your puppy comes home, this Health Guarantee along with your Pet Insurance has you covered. This Health Guarantee is non-transferable and only the original purchaser of the puppy can file a claim. Only puppies delivered and continually residing in the continental United States are covered by this Health Guarantee. The Pet Insurance may be transferred however will be subject to Insurance transferable guidelines.
- First 72 Hours – In the event your puppy is found to have a life threatening illness, contagious or infectious disease within the first seventy-two (72) hours upon arrival, reimbursement will be provided for fair and reasonable and documented veterinary expenses for medical treatment up to the original Purchase Price of your puppy in excess of Pet Insurance excluding deductibles and uncovered percentages and parasites, or a parasite found in result of a Fecal Float Exam, reimbursement for fair and reasonable and documented veterinary expenses for the cost of the medicine through our Prescription Reimbursement Program.
- First 14 Days – If, after the First 72 Hours and prior to the first 14 days of physical ownership, if your puppy is found to test positive for a life threatening illness, contagious or infectious disease resulting from a PCR test administered within the first seven (7) days of arrival while not found within the initial Fecal Float Exam (required in the first vet visit), Reimbursement will be provided for fair and reasonable and documented veterinary expenses for medical treatment up to the original Purchase Price of your puppy in excess of Pet Insurance excluding any deductibles and uncovered percentages and parasites, or life-threatening blood parasites or life-threatening single-celled blood protozoans reimbursement will be provided for fair and reasonable and documented veterinary expenses for the cost of the medicine through our Prescription Reimbursement Program.
- First 30 Days – Upon activation of your Pet Insurance, please see the terms of your policy for coverages. We strongly encourage you to continue your pet’s insurance policy beyond this time frame for any unexpected injury or ailments that may arise as a puppy’s immune system is not yet fully developed.
- First Year – If, prior to the first 12 months of physical ownership, should two (2) duly licensed doctors of veterinary medicine (DVM) diagnose a hereditary or congenital disorder that is interfering with the puppy’s ability to lead a normal life, and not a Breed Specific Health Ailment, purchaser will receive, at the discretion of the Breeder, a Replacement Puppy of equivalent value or reimbursement for fair and reasonable and documented veterinary expenses for medical treatment undertaken to remedy the condition up to the original Purchase Price of your puppy. A veterinarian’s written report must be provided to PetPay within 5 days of the first veterinarian’s diagnosis, and prior to any treatment for this Health Guarantee to be valid.
- Years 2 & 3 – If, after the first 12 months of physical ownership and prior to your puppy’s third birthday, should two (2) duly licensed doctors of veterinary medicine (DVM) diagnose a hereditary or congenital disorder that is interfering with the puppy’s ability to lead a normal life, and not a Breed Specific Health Ailment, purchaser will receive a credit toward the purchase of another puppy in the amount of fair and reasonable and documented veterinary expenses for medical treatment undertaken to remedy the condition up to fifty (50) percent of the original Purchase Price of your puppy, or a reimbursement up to twenty-five (25) percent of the original Purchase Price of your puppy. A veterinarian’s written report must be provided to the Breeder and PetPay within 5 days of the first veterinarian’s diagnosis, and prior to any treatment for this Health Guarantee to be valid.
- Extended Guarantee – If at the time of purchase you selected Extended Guarantee coverage then Years 2 & 3 above shall extend based on the extension purchased, not to exceed your puppy’s tenth birthday.
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We’ve matched pawsome families with loving furever homes to prominent breeders since 2019.